Shipping Policy

ORDER PROCESSING

Please allow max 4 weeks to process your order as each scratching board is made to order. Expect an email within max 4weeks to let you know your order is on the way! 

All shipments are provided with a track and trace link.

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the “continue to shipping” button. Local delivery is available for addresses within 10km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. 

BENELUX SHIPPING:

Destination	Carrier	Weight	Rate
Belgium
	Bpost	0-2kg	€6,65
		2-5kg	€7,25
		5-10kg	€8,05
	PostNL	0-5kg	€5,60
		5-10kg	€7,60
Netherlands
	Bpost	0-10kg	€16,50
	PostNL	0-2kg	€9,60
		2-10kg	€12,60
Luxemburg
	Bpost	0-10kg	€16,50
	PostNL	0-2kg	€13,20
		2-10kg	€15,50

INTERNATIONAL SHIPPING: 

Shipping charges for your order will be calculated and displayed at checkout. For international shipping we cannot provide with an estimated delivery date since expectations can vary greatly depending on the destination.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Whiskerwood is not responsible for these charges if they are applied and are your responsibility as the customer.

RETURNS & REFUNDS

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at info@whiskerwood.be with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don’t hesitate to contact us at info@whiskerwood.be